Terms & Conditions of Donna Ryan 2024
By booking an appointment with Donna Ryan, you understand and comply with all terms & conditions mentioned below.
By accessing and using the services provided by Donna Ryan, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
We understand unforeseen circumstances can occur but please understand missed, late, or last minute cancellations within 48 hours can not always be filled, resulting in a loss to business.
Booking Fee
All appointments require a deposit. This will secure your appointment & will be deducted from your treatment price.
To get your deposit refunded, I require 48hrs notice for cancellations and rescheduling. Cancelled appointments will be refunded if 48 hours notice is given but minus the card processor fee that I am not able to get back.
Missed Appointments
If you miss your appointment you will be charged the FULL appointment price.
Late Arrivals
If you are running late to your appointment please contact me as soon as possible on 07841579603. This could mean you may not receive your full treatment as we will finish at the scheduled time. The outstanding balance will still apply regardless of completing your treatment or not.If you arrive later than 15 minutes you will be considered a missed appointment & the above policy will take place.
Your appointment will be charged in full.
Cancellations/Rescheduling less than 48 hours notice
Cancelling or rescheduling less than the required 48hr timeframe will forfeit your deposit.
If you are sick
The health & safety of everyone PLEASE reschedule if you are sick or unwell. Having a Facial when you are sick is not advised as it will make you feel worse.Donna Ryan has the right to refuse treatment to anyone showing symptoms of illness on the day of their appointment, this will include the loss of your deposit & your outstanding balance will be charged.
** General information **
* No other guests are permitted to attend your appointment, unfortunately this includes children.*
Outstanding balances can be paid via Cash, Bank transfer or Card.
Thank you for respecting my policy and for supporting my business.